Terms of Service

These terms are an agreement between you or the organisation you represent (the "client", "you") and Celagenix Holdings (Pty) Ltd (registration number 2014/073666/07) ("Celagenix", "we", "us"), a company incorporated in the Republic of South Africa, with its registered office at 4th Floor West Wing, Nelson Mandela Square, Sandton City, Johannesburg, which owns and operates the SynTifika platform. By using the platform you accept these terms.

1. The service

SynTifika is a white-label learning platform with an automated content-production pipeline. It produces, validates and publishes training content from sources you provide, under your brand. The platform is new to market and evolving; early engagements are pilots, and we describe honestly what is live today and what is provisioned for a given engagement. We provide the service with reasonable skill and care.

2. Accounts and acceptable use

You are responsible for your account, for the people you give access to, and for keeping credentials secure. You agree not to use the platform to produce or distribute unlawful, infringing or harmful content, not to attempt to breach its security or isolation, and not to reverse-engineer or copy the underlying engine.

3. Your content and sources

You own the source material you upload and the courses you produce, and you are responsible for having the rights to use those sources. You grant us a limited licence to process your content solely to provide the service, that is, to research, ground, author, validate, produce and publish your courses. We do not use your content to train any AI model, and we do not use it for any purpose other than delivering the service to you.

4. Fees

SynTifika is priced as a platform subscription (per seat) plus production (per module), with a set-up fee at the start, and routine revisions included rather than billed by the round. We do not publish a retail rate card; fees are quoted per engagement and set out in a signed order or service-level agreement. Many engagements begin with a paid pilot whose fee is credited against a subsequent engagement. Unless the order states otherwise, fees are exclusive of applicable taxes.

5. Intellectual property

You own the academy and the courses you build, and you may export them in standard formats (such as SCORM and xAPI) and take them with you. Your sources and brand remain yours.

We own the SynTifika platform and the production engine behind it, including the pipeline, the validation and citation-checking logic, the models of how content is produced and proven, and all related software, know-how and trademarks. Nothing in these terms transfers that to you. The engine is client-agnostic and serves every client; it is not part of what you license.

6. Educational content, not legal advice

Courses produced on the platform are training material. They are grounded in the sources you provide and reviewed by a named person before publication, and the pipeline is built to make every claim traceable and current. They are not legal, compliance, financial or professional advice, and they are not a substitute for advice from a qualified professional on your specific circumstances. You are responsible for how your organisation relies on the content, and for confirming that your chosen sources are the correct and current ones for your jurisdiction.

7. Data protection

Our handling of personal information is described in our Privacy Policy. Where we process personal information on your behalf (for example, your learners' records), we do so as your Operator under a separate Data Processing Agreement, which governs that processing and is available on request.

8. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the platform is provided "as is". The validation gate is designed to prevent unproven or contradicted claims from publishing, and it materially reduces the risk of error, but no automated system can guarantee that content is complete or error-free, and the named-reviewer approval and your own review remain part of the process.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for loss of profit, revenue or data. Our total liability arising out of or in connection with the service is capped at the fees paid by you for the service in the twelve months before the event giving rise to the claim, with the specific cap confirmed in the signed order. We maintain professional-indemnity cover. Nothing in these terms limits any liability that cannot be limited by law.

10. Confidentiality

Each party will protect the other's confidential information, use it only to perform under these terms, and not disclose it except to those who need it and are under equivalent obligations. Your source material and learner data are your confidential information.

11. Term, termination and export

The engagement runs for the term set out in the order. Either party may terminate for a material breach that is not remedied within a reasonable period, or as the order provides. On termination, you may export your academy and content, and we will return or delete personal data in line with the Data Processing Agreement. Leaving does not strand your content.

12. Governing law

These terms are governed by the laws of the Republic of South Africa, and disputes fall under the jurisdiction of the South African courts, unless a separate signed agreement states otherwise.

13. Changes and contact

We may update these terms as the product and the law evolve, and will change the "last updated" date above; for material changes affecting a live engagement, the signed order governs. For any question about these terms, please use our contact form.